Terms & Conditions

BLACK CHILLI DESIGN

TERMS AND CONDITIONS OF HIRE

 

GENERAL

The 'Business' is trading as Black Chilli Design. The 'Hirer' is any person or business who hires, has agreed to hire or has paid for the use of any goods belonging to the business. 'Goods' meaning any hire item. These terms and conditions are subject to change without notice at the businesses sole discretion. The latest version of terms and conditions supersede older agreements. The latest version can be found on our website or provided on request. By paying the business any amount in relation to the hire of goods the customer agrees to be bound by and agree to these terms and conditions.

 

ACCEPTANCE OF CONDITIONS

The customer acceptance of equipment on hire implies to acceptance of our Conditions of Hire as seen below.

 

DEPOSIT AND BOND

A deposit will secure the hire items for the date/s required. We may ask for a small bond or hold your credit card details as security. You are liable to make good any damage or pay replacement or repair costs if the hire equipment is damaged or lost whilst in your care. All items are required to be returned clean and in usable condition. Any item returned dirty will be charged a cleaning fee.

 

OUR PAYMENT TERMS

All invoices are to be paid in full at least two weeks before pick up or delivery. We accept cash, cheque, credit card and internet banking.

 

DUE CARE AND ATTENTION / INSURANCE

The business hires fragile items that require careful handling to avoid scratching, chipping and breakage. Please treat our hire items as if they were your own and pay particular attention to keeping packaging material so you can re-package for safe return. Our hire equipment is not insured whilst in your care. You must arrange insurance for loss or damage, or check that it is covered under your insurance policy.

 

DELIVERY FEES

The customer agrees to pay all delivery fees if not collecting from the business. The customer is responsible for re-packaging in the original boxes or containers. All pick-ups and returns are to the branch on the agreement.

 

RETENTION OF TITLE

All hire goods remain the absolute property of the business and the customer undertakes not to sell, offer to sell, assign, underlet or lend the equipment to a third party.

 

LIMITATION OF LIABILITY

In signing the hire agreement or booking form, the hirer acknowledges that the business has no liability to the hirer for any indirect or consequential loss of damage or for any loss of profit etc. The business has purely hired the equipment to the hirer.

 

CANCELLATIONS

Cancellations must be received in writing and the following terms apply:

  • Deposits are non-refundable

  • Cancellation 4 weeks prior to event, 25% cancellation fee charged

  • Cancellation 14 days prior to event, 50% cancellation fee charged

  • Cancellation 7 days prior to event, 75% cancellation fee charged

  • Cancellation less than 7 days prior, full hire charges will apply

 

Please allow 5 working days for refunds to be actioned.

 

REFUNDS AND COMPLAINTS

Refunds are not given if hire items are not used during the hire period for any reason including rain. The only exception is for damaged goods. Damaged goods need to be returned in original packaging and in an un-used state for refund.